How we handle your information.
This page explains what personal information we collect when you use pihuerugs.com, how we use it, and your rights over it.
Last updated: [DATE]
Who we are
PiHue Creations is a handmade rug manufacturer and exporter registered in India, operating at 25/344 Ramraipur, Bhadohi Nagar Palika, Bhadohi, Uttar Pradesh 221401. Our website is https://pihuerugs.com and enquiries go to info@pihue.com.
If you have a question about anything on this page, write to info@pihue.com and we will answer.
What we collect and why
We collect very little. There are no accounts on this site, nothing to log into, and nothing is sold here.
When you send an enquiry. Our enquiry form collects your name, email, country and WhatsApp/phone number, together with the enquiry type and the details you write in the message. It is submitted through Web3Forms (our form-handling provider) and delivered to us by email. We use it to reply to you and, if a project follows, to correspond about it. We do not add you to a mailing list.
Consultation and follow-up. Any details you share by email or WhatsApp during subsequent discussions — typically name, company, contact details and project specifics.
When you browse. If you accept analytics cookies, we use Google Analytics to understand which pages people read and how they arrive — how many visitors a page gets, roughly where in the world they are, which links they follow. It is aggregate and we do not use it to identify anyone. If you decline, no analytics cookies are set and nothing is collected.
Server logs. Our host records standard web server logs, including IP addresses, for security and to keep the site running. These are not linked to anything else and are not used for marketing.
There is no login area, no e-commerce checkout, and no user account creation on the site.
Cookies
We use one category of cookie: analytics, and only if you accept.
| Cookie | Set by | Purpose | Duration |
|---|---|---|---|
_ga | Google Analytics | Distinguishes visitors | 2 years |
_ga_* | Google Analytics | Maintains session state | 2 years |
Nothing is set before you choose. Until you accept, Google Analytics runs in a consent-denied state which sets no cookies and sends no identifiers.
We use no advertising cookies, no tracking pixels, and no social media trackers.
You can change your choice at any time using the Cookie settings link in the footer.
Legal basis
For visitors in the UK and EU, under UK GDPR and EU GDPR:
- Enquiries — we process your message to take steps at your request before entering a contract, and in our legitimate interest in responding to business enquiries.
- Analytics — your consent, which you may withdraw at any time.
- Server logs — our legitimate interest in the security and availability of the site.
Who we share it with
Not many people, and never for money.
- Web3Forms processes enquiry form submissions and delivers them to us.
- Google Analytics processes analytics data, if you have accepted.
- Hostinger hosts the site and generates server logs.
- Logistics partners (freight forwarders and couriers) receive limited project information as required to ship rugs to you.
We do not sell personal data. We do not share enquiry details with other manufacturers, agents or third parties.
How long we keep it
- Enquiries — for as long as the business relationship is live, and for up to three years afterwards in case you come back to us. Ask us to delete yours sooner and we will.
- Analytics — 14 months, then automatically deleted.
- Server logs — as retained by our host under their standard policy.
Where your data goes
We are based in India, so an enquiry you send us is read and stored in India. Google Analytics and Web3Forms may process data on servers outside your country, including in the United States.
If you are in the UK or EU, this means your data may be transferred outside the UK/EEA. Where our processors handle that data, we rely on the safeguards they have in place. Where we hold it ourselves, we apply the same standards of care we would if we were established in the EU, and you can exercise all the rights set out below by writing to us directly.
Your rights
If you are in the UK or EU, you have the right to ask us for a copy of the personal data we hold about you, to correct it, to delete it, to restrict or object to how we use it, and to receive it in a portable format. You can also withdraw consent for analytics at any time.
Write to info@pihue.com and we will respond within one month.
If you are unhappy with how we have handled your data, you may complain to your national data protection authority. In the UK this is the Information Commissioner's Office at ico.org.uk.
If you are in India, you have comparable rights under the Digital Personal Data Protection Act 2023, and the same address reaches us.
Changes
If we change this policy, we will update the date at the top. Material changes will reset the cookie banner so you can make your choice again.
Contact for privacy matters
PiHue Creations, 25/344 Ramraipur, Bhadohi Nagar Palika, Bhadohi, Uttar Pradesh 221401, India.
Email: info@pihue.com · WhatsApp: +91 80517 24365.